At Agrione, we aim to foster trust and transparency for every participant in our marketplace. Our refund policy outlines the conditions and processes for buyers and providers, ensuring a fair and positive experience.
Eligibility for Refunds:
Order Cancellations: If you cancel an order before the provider confirms it, you are typically entitled to a full refund. If the provider has already confirmed the order, refunds may depend on the provider’s individual terms, the timing of your request, and the services or products already delivered.
Quality or Service Issues: If you believe the products or services received are significantly different from what was agreed upon (e.g., damaged goods, incomplete services, or misrepresented offerings), please contact us within 5 business days of receiving the order. We’ll work with both you and the provider to verify the issue and, if warranted, process a full or partial refund.
Provider-Initiated Cancellations: If a provider cancels an order after payment has been made, you will be entitled to a full refund.
How to Request a Refund:
Contact the Provider First: In many cases, issues can be resolved directly by communicating with the provider. If you are unsatisfied with their response, proceed with a formal refund request.
Submit a Refund Request: Log into your Agrione account, go to the order in question, and select “Request a Refund.” Include details and supporting evidence (e.g., photos, documentation, or communication records) that explain your reason for the request.
Review and Resolution: Our support team will review the submitted documentation, communicate with both parties, and strive to reach a fair resolution. This may include granting a full or partial refund, suggesting a replacement order, or recommending other appropriate remedies.
Processing Time:
Policy Updates:
By adhering to these guidelines, we maintain a trusted environment where both buyers and providers can transact with confidence, knowing that fairness and integrity are at the heart of our community.
