We strive to ensure a smooth and transparent experience for all users on Agrione. Our cancellation policy is designed to protect both buyers and providers, maintaining fairness and trust throughout every transaction.
For Buyers:
- Order Cancellation: You may cancel your order at any time before it has been confirmed by the provider. Once the provider has accepted the order, cancellations are subject to the provider’s individual terms.
- Refund Eligibility: If you cancel prior to provider confirmation, you will receive a full refund for any payments made. After the order is confirmed, refunds are at the provider’s discretion and may depend on factors such as timing, resources allocated, or services rendered.
- How to Cancel: To initiate a cancellation, log into your Agrione account, navigate to your recent orders, and select the cancellation option. Our support team can also assist if you require further help.
For Providers:
- Provider-Initiated Cancellations: If a provider must cancel due to unforeseen circumstances (e.g., supply shortages, resource constraints, or external factors), buyers will receive a full refund of their payments.
- Timely Communication: Providers are encouraged to inform buyers as soon as possible if they need to cancel. Prompt communication helps maintain trust and allows buyers to find alternative solutions.
General Considerations:
- Dispute Resolution: If disagreements arise over cancellations or refunds, Agrione’s customer support team will review the case, consider all relevant details, and propose a fair resolution.
- Policy Updates: Agrione may update this cancellation policy to ensure transparency, fairness, and efficiency. We will notify all users of significant changes in advance.
By adhering to this cancellation policy, all parties can enjoy a secure and equitable experience on Agrione, enabling smooth transactions and long-term relationships within our community.
